How does conflict occur, and how do we navigate and prevention a situation where conflict is rampant? In this TEDx Talk Karleen Savage, a former hostage negotiator, talks about how to engage with someone when there is emotional conflict and how simply being curious can build bridges and peace. It drives into a fundamental critical component, the need for empathy and respect when engaged in human interaction.

In a heated, chaotic scene, sometimes people can become escalated and difficult to reach. Using calming strategies and helping bring de-escalating techniques to someone who is emotionally charged can help bring peace to an energetic scene.